Jobs & Internships

Open Positions – Positions are posted until filled

Housing Coordinator – HousingLink

Tenant Support Coordinator


Housing Coordinator – HousingLink

HousingLink is an innovative citywide program that provides a continuum of services to prevent or reduce shelter use and support housing stability for low-income domestic violence survivors and their children. In collaboration with five borough-based Family Justice Centers, HousingLink connects families fleeing domestic violence who are, or are at risk of, homelessness to quality, affordable rental units in privately owned buildings, educates individuals about their housing options, and assists them to become housing ready. Services include trainings on permanent housing options available in New York City including rental subsidy programs, overcoming barriers to securing an affordable apartment, and preparing successful applications for renting a private sector apartment; one-on-one counseling and referrals tailored to individual needs of each client to address housing barriers (e.g., negative credit, housing court records); referrals to vacant units in affordable housing developments owned by 25 landlord partners; and aftercare to ensure that clients placed in housing remain stable. To date the HousingLink program has screened 502 families and connected 92 families to new homes. Of those families placed in homes, 97% have remain stably housed.

New Destiny Housing is seeking two (2) Housing Coordinators to join the HousingLink team. The qualified candidate will report directly to the HousingLink Director and have the following responsibilities:

Core Duties

  • Meet with clients at the Family Justice Centers in one-on-one meetings to conduct case assessments and provide housing consults around permanent housing options, including eligibility for various affordable housing programs.
  • Maintain transparency with clients and referring agencies through regular updates and communication. A Housing Coordinator will have an average caseload of 30 active clients at different stages in the process, requiring different levels of active communication.
  • Communicate with HousingLink staff and client advocates to facilitate case progression and fulfilment of housing action plans.
  • Review credit reports and background checks focused on credit, housing, and criminal history, and work with clients to track spending, improve cash flow, and create and adhere to budgets.
  • Produce client financial summaries that include projected annual income, average monthly cash flow and budget, and debt payment and debt to income ratio information.
  • Maintain HousingLink data integrity by inputting and updating client information, such as assessments, case notes, and demographic data, to the HousingLink database in real time.
  • Provide aftercare services for placed HousingLink clients via phone and email.
  • Provide referrals and linkages to appropriate services for clients in need of support due to rent arrears, safety concerns, and case management services.

Family Justice Centers/Program Partner Relationships

  • Network with FJC staff to maintain active referral flow and provide support when needed.
  • Conduct case conferences with HousingLink Director and supportive FJC stuff, as needed.
  • Help maintain and establish new relationships with other community based organizations.
  • Travel between multiple sites on a set schedule and build and maintain positive relationships at each site.

Ideal candidate

  • An experienced (3+ years) professional working in the fields of domestic violence, affordable housing, or financial literacy or coaching.
  • Bilingual, especially in Spanish or Mandarin.
  • Able to turn raw data into meaningful narratives and programmatic recommendations.
  • Responsible, flexible, a self-starter and able to work independently.
  • Comfortable traveling between multiple offices or sites.
  • An excellent oral and written communicator.
  • Experienced in interacting with people from diverse backgrounds.
  • Familiar with New York City and state housing subsidies (CityFHEPS and FHEPS A/B).
  • Excited about using and analyzing data to consistently improve the HousingLink program.

New Destiny is an equal opportunity employer. People of color and lesbian, gay, bisexual, and transgendered people are encouraged to apply. Salary commensurate with experience. Excellent benefits.

Email resume and cover letter to New Destiny at Resumes@NewDestinyHousing.org including “HousingLink Housing Coordinator” in the subject line.


Tenant Support Coordinator 

New Destiny is seeking a full-time Tenant Support Coordinator to provide regular on-site services at Marcello Manor, a 38 unit service-enriched permanent, affordable housing development in the Highbridge section of the Bronx. The successful candidate will be a creative, resourceful and organized professional who is comfortable working independently and who has a strong commitment to helping previously homeless and very low-income households remain stable in permanent housing while developing plans for achieving greater economic security.

This position requires working one weekday night (e.g., 11AM to 7PM), occasionally on a Saturday or Sunday for special events and reports directly to the Housing Services Director.

Core Function and Responsibilities

Tenant Engagement and Community Organizing

  • Actively engage tenants to participate in program services and activities.
  • Foster tenant interaction and build community within the building.
  • Develop and implement workshops that reflect the interests of tenants.
  • Work collaboratively with colleagues to plan enriching activities for children and adults.
  • Maintain transparency with tenants regarding expectations, requirements and provide support as needed.

Case Management Services

  • Develop annual service goals and review safety plans with tenants.
  • Assist tenants to apply for and maintain housing subsidies and other benefits.
  • Provide counseling to tenants as appropriate on issues such as safety planning, parenting, and budgeting.
  • In conjunction with the Property Manager, engage and assist tenants who are in arrears or at risk of becoming housing unstable.
  • Work collaboratively with the Children and Family Services Coordinator to engage tenants and their children in need of additional support.
  • Develop strong relationships with appropriate medical and mental health providers, job readiness/training and placement programs; educational and recreation programs.
  • Provide referrals and linkages to appropriate services for clients in need of support.

Administrative Activities

  • Prepare monthly reports on program activities, services provided and individual outcomes.
  • Maintain program data integrity by inputting client information on a weekly basis.
  • Collect and input quantitative and qualitative data gathered from program participants and partners in support of a program evaluation and ongoing data collection needs.
  • Attend internal & external meetings, as needed.
  • Other duties as directed

Requirements

  • Master’s Degree in psychology, social work, or related field.
  • A minimum of 4 years work experience in a client-facing, nonprofit organization.
  • Familiarity working with survivors of domestic violence and/or homelessness.
  • Must be responsible, flexible, a self-starter, able to work independently and respond appropriately in crises.
  • Excellent communication and organizational skills.
  • Proficiency in Microsoft Office Suite.

Preferred candidates will have:

  • Spanish fluency.
  • Comprehensive knowledge of benefits, entitlements and services offered in NYC.
  • Experience with trauma-informed care.

New Destiny is an equal opportunity employer. People of color and lesbian, gay, bisexual, and transgendered people are encouraged to apply. Salary commensurate with experience. Excellent benefits.

Email resume and cover letter to New Destiny at resumes@newdestinyhousing.org including “Tenant Support Coordinator” in the subject line.